Tuesday, February 23, 2010

Frequently Asked Questions about Allegiant Air

logo allegiant airDo you have a question?

More than likely the answer you need can be found in our Frequently Asked Questions list.

Click (Show/Hide) next to a heading for the FAQs on that subject.

Airline Information (Show/Hide)
    What type of aircraft does Allegiant fly?
  • Allegiant operates the McDonnell-Douglas MD 82/83 and McDonnell-Douglas MD 87 series aircraft. Both are powered by two (2) tail-mounted Pratt & Whitney turbofan engines. Both aircraft have two (2) flight deck crew members and three (3) in-flight crew members The MD 82/83 aircraft has 150 coach class seats. The MD 87 aircraft has 130 coach class seats.
    Who can I speak to at the airport if I have a problem?
  • Any airline representative will be happy to assist you in anyway they can. Also feel free to speak to the Station Supervisor.
    Who can I contact about a problem I had on a flight?
  • Allegiant's Customer Relations Department will address, via conventional postal service, all issues and compliments from customers with accuracy and professionalism regarding flights already taken. In order to give each customer's concerns the attention that they deserve, Allegiant ask that all concerns be sent in writing to:
    • Allegiant Travel Company
    • ATTN: Customer Relations
    • PO Box 401026
    • Las Vegas, NV 89113
    All correspondence is answered in a timely manner and in the order it arrives.
Reservations and Ticketing (Show/Hide)
    What is the phone number for Reservations?
  • You can call the Reservations Center at 1-702-505-8888.
    Hours of Operation are between 4:00am - 11:00pm Pacific Time, 7 days a week.
    You had a toll free number. What happened?
  • We offer very affordable fares to all of our markets. In order to offer these fares, we have chosen to reduce our costs by discontinuing our toll free number.
    Will I be receiving tickets in the mail?
  • Allegiant is a ticketless (or e-ticket) airline. When a passenger makes a reservation online or over the phone, that passenger will be issued an itinerary number. That itinerary number must be taken to the check-in counter at the airport on the day of departure.
    Do I need to confirm my reservation 24 hours prior to departure?
  • Allegiant does not over book its flights, so there is no need to confirm your reservation. If there is a schedule change, our Schedule Change department will contact you.
    What are the rules for booking a reservation over the phone or online?
  • To provide the lowest fares possible Allegiant requires full payment at the time of reservation booking. Allegiant does not discount round-trip tickets, as each flight is priced by segment.
    Do I need to book my flight in advance?
  • Allegiant does not require advance purchases. Allegiant does not over book its flights, so every passenger is guaranteed a seat. However, all reservations booked within two hours of scheduled departure must be booked at the airport.
    Can I make changes to my reservation online?
  • No, all changes must be done over the phone by contacting Allegiant's Customer Care department at 1-702-505-8888.
    How do I view and print my itinerary receipt for my flight?
  • A confirmation will be sent via email after the reservation is purchased. A request for a confirmation to be resent can be made by contacting Allegiant's Customer Care Department at 1-702-505-8888.
    Do I need a paper ticket to travel?
  • No, Allegiant works with e-tickets. No paper tickets are issued.
    How many passengers can be booked on a single itinerary?
  • Up to nine (9) passengers may be booked on a single itinerary. To book ten (10) or more passengers, please contact Allegiant's Groups Department at 1-702-505-8888.
    Does Allegiant offer group rates?
  • A group of ten (10) or more passengers are eligible to receive a group rate when booked on a single itinerary. Please contact Allegiant's Groups Department at 1-702-505-8888. Group rate requests must be booked via our Allegiant Groups Department. They cannot be booked on our web site.
    If I have a reservation, how far in advance can I fly standby?
  • Allegiant does not offer standby travel.
    What if the fare drops on a ticket after I have already purchased it?
  • The desire for the lowest possible fare is understandable; however, Allegiant unfortunately cannot refund or credit fare differences after a reservation has been made. When the original ticket is purchased, via the web or by a reservations agent, the purchaser of the ticket is prompted or asked if they agree to the following terms and conditions in order to purchase the ticket: "All tickets are non-refundable, one-way, and ticketless". This is because Allegiant unfortunately cannot control when a passenger will book their flight. Allegiant also does not have advance knowledge of when specials will be offered. The fluctuation in a fare may also be caused by cancellations, and since Allegiant does not overbook its flights, a seat may become available at a lower price.
    Does Allegiant offer bereavement fares?
  • Allegiant does not offer any type of bereavement fare. In order to keep our low fares, and to continue our service in select markets, it is our policy to no longer offer bereavement fares. Allegiant's prices are quite competitive and some of the best in the industry.
    Does Allegiant offer any kind of medical exceptions?
  • In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer medical exceptions. Allegiant does apologize for any inconvenience this may cause. However; Allegiant does offer low fares in all markets that are served.

    There are a couple of options that are available:
    1. Canceling your itinerary
    2. Changing the date(s) of travel
    3. Changing the name(s) on your itinerary
    These options are still subject to the fees associated with the itinerary change.
    Does Allegiant offer Travel Protection?
  • Yes.
    What is Travel Protection?
  • Travel Protection allows customers the flexibility to make unlimited changes to their reservations, within certain guidelines, with no change fees or cancel fees assessed. Customers are responsible for any change in price for air, hotel, auto, attractions, etc. Funds remaining after changes to an itinerary will be applied as non-refundable system credit good for travel on Allegiant. All travel involving funds from an itinerary must be completed no later than one year from the date the original itinerary was booked. Travel Protection may only be purchased at the time of booking and cannot be added to pre-existing reservations.
    Can Travel Protection be added to existing reservations?
  • No. Travel Protection must be purchased at the time of booking.
    Can Travel Protection be cancelled for a refund?
  • Travel Protection can be cancelled for a refund within twenty-four (24) hours of booking the reservation provided no changes have been made to the original reservation.
    I have canceled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?
  • To book a reservation using credits from a previous flight, please contact Allegiant's Reservations department. Please make sure to inform the Reservation Agent that the flight that is being booked is with credit. Have both itinerary and customer numbers available upon calling. The $10.00 per segment booking fee will be waived when booking with credits.
    What do I do if my flight was canceled?
  • Allegiant's Schedule Change Department will contact all passengers who are on a canceled flight with their available options.
    Can I get a refund if there has been a death in the family?
  • Please contact Allegiant's Customer Care department to inquire about a refund. Documentation may be requested.
    Can I book a reservation for another person?
  • Yes. For online booking, after entering the passenger information, the individual booking the flight will be prompted to enter their credit card information. At this point, the name, address, and phone number can be changed to match that of which is on the booking individual's credit card statement.
Boarding/Check-In (Show/Hide)
    Do you serve snacks or meals on your flights?
  • For your convenience, Allegiant offers a variety of sodas, juices, alcoholic beverages, snacks and merchandises onboard every flight for purchase. Our high quality selection of onboard items allows you the opportunity to enjoy a refreshing drink, a delicious snack, or to pick up a last minute souvenir from your trip, all of which are available from the comfort of your seat.
    Can I bring my own alcohol onboard?
  • The Federal Aviation Administration (FAA) requires any alcohol consumed onboard be served by an Allegiant In-flight crew member.
    Does Allegiant have seat assignments?
  • In the past, all seat assignments were made by the airport on the day of departure. Recently, the option was made possible to arrange seat assignments in advance to anyone who wanted to purchase them. Those passengers that do not wish to pay for seat assignments will still have their seats assigned by the airport ticket agents on the day of flight. The airport ticket agents will, as they have in the past, try their best to keep families together. However, the best way to ensure that passengers who wish to sit together will be able to sit together is to pre-purchase a seat assignment. Allegiant does not overbook its flights; therefore every passenger is guaranteed a seat. Pre-purchase seat assignments are available from $11 per passenger, per segment.
    What kind of identification do I need to bring with me to the airport?
  • Allegiant requires age verification for all passengers under the age of 18 who are traveling alone. Failure to provide proof of age may result in denied boarding. TSA requires identification for all passengers over the age of 18. If a passenger looks 18 years of age, it is recommended they bring photo identification. This photo identification must be issued by a state or national government (such as a driver's license or passport). If they do not have a government-issued identification they will be put through a secondary screening search. For more information, please contact TSA at the TSA web site.
    What time should I arrive at the airport for my flight?
  • Allegiant recommends arriving at the airport at least two (2) hours prior to scheduled departure. Customers need to be checked in no less than 45 minutes prior to scheduled departure which is when the Ticket Counter closes.
    Where do I check in at the airport?
  • Please look for the Allegiant ticket counter.
    Can friends and family accompany me to the gate?
  • No. Due to security reasons, TSA only allows ticketed passengers with boarding passes through the security check point.
    Does Allegiant have any kind of in-flight entertainment?
  • No. Allegiant does not offer any type of in-flight entertainment at this time.
    Can I use my laptop, cell phone, or other electronic device onboard?
  • Laptops, portable movie players, portable music players, and other approved devices can be used onboard the aircraft. The in-flight crewmembers will notify all passengers when it is safe to use these devices. Portable radios, cell phones, and other such devices cannot be used during flight at anytime. They interfere with the navigation devices on the aircraft. If there are any questions about a certain device, please ask an in-flight crewmember.
    Does Allegiant allow smoking on their flights?
  • All Allegiant flights are non-smoking. The FAA prohibits tobacco products onboard the aircraft.
    Where can I find information about getting a passport?
  • Please contact your local post office for information on getting a passport. Also, feel free to
    visit the US Postal web site for the closest available post office location and phone number
    Does Allegiant have first class seating?
  • No. Allegiant is a leisure airline that travels to leisure markets. Each plane is equipped with an all-coach configuration.
    What forms of payment does Allegiant allow for in-flight purchases?
  • Allegiant accepts credit cards, as well as cash, for in-flight purchases. When paying with cash, exact change is always preferred.
Customer Login ("My Account") (Show/Hide)
    What if I used the wrong email address when creating my account?
  • Log in using the wrong email address and update your account with the correct email. If you do not remember the wrong email address, please sign up to create a new account with the correct email address.
    What if the system tells me an account already exists for my email address?
  • Try to log in using the email address and your password. If you do not remember your password please attempt to reset your password. If you are unable to reset your password, please contact Allegiant's Customer Care Department at 1-702-505-8888 for assistance.
    What is I have purchased travel before, but I cannot log in using my email address and password?
  • If you booked prior to 02/26/2009, please sign up to create a new account. Using the same email address you entered during your previous transaction will link your account to your previous transaction.
  • If you booked on or after 02/26/2009, please attempt to reset your password. If you are unable to reset your password, please contact Allegiant's Customer Care Department at 1-702-505-8888 for assistance.
    What if the itinerary I purchased does not show up when viewing my Open Itineraries?
  • If your previous itinerary was purchased under a different email address, you will not be able to view the itinerary. Please contact Allegiant's Customer Care Department at 1-702-505-8888 with any questions regarding your previous itineraries.
    What if I am unable to reset my password using the web site?
  • If you booked prior to 02/26/2009 and you are unable to update your password, please try to sign up and create new account.
  • If you booked on or after 02/26/2009, please contact Allegiant's Customer Care Department at 1-702-505-8888 for assistance in resetting your password.
Baggage (Show/Hide)
    What are the restrictions and requirements for carry–on baggage?
  • Carry-on bags must comply with the following baggage regulations:
    1. Each e-ticketed passenger is allowed to carry on the aircraft one bag
      plus one personal item.
    2. The dimensions for a carry-on bag must not exceed 9" H x 14" W x 22" D.
    3. The bag must be able to fit under your seat or in the overhead compartment.
    Examples of personal items include:
    1. Male or female purse
    2. Briefcase
    3. Laptop computer
    4. Camera case
    5. Diaper bag
    6. Portable electronic devices of similar or smaller size to items listed above
    7. The dimensions for a personal item must not exceed 9" H X 16" W X 19" D
    8. The personal item must be placed under the seat in front of you
    Examples of additional items that are allowed on the aircraft, in addition to the free baggage allowance, include:
    1. Food items for immediate consumption
    2. Mobility aids or assistive devices, such as wheelchairs, walkers, canes, crutches, strollers, etc.
    3. One box or bag of duty free merchandise
    4. A coat or jacket
    5. An umbrella
    6. One item of reading material
    What are the restrictions and requirements for checked baggage?
  • Passengers wishing to check luggage will be charged a per person, per bag, per segment Baggage Transport Fee. All Baggage Transport Fees are non-refundable. Each bag must weight 50lbs or less. The outside measurements of each bag must not exceed eighty (80) inches. The total number of bags allowed may not exceed 5 per passenger.
    How do I report lost or damaged baggage?
  • Once a passenger's baggage has been determined to be missing or delayed, a Delayed Baggage report must be completed within four (4) hours of arrival time. The passenger is also given a local service number, or the Allegiant Baggage Service Office number, for any questions or concerns that may arise.
    Where can I find items left on a plane or in the terminal?
  • Items found in the terminal or on the aircraft are turned into the local baggage service department. All lost articles are logged and held at the local baggage office until the passenger claims them, or makes arrangements to have them shipped at the owner's expense. All items found in the Lost & Found inventory are held for thirty (30) days. After that time, unclaimed items are forwarded to System Baggage Service for salvage. All high value items are locked in a secure area whenever possible to reduce the possibility of theft. All passengers with Lost & Found issues are asked to go to the airport where the articles were lost.
    What are your baggage fees?
  • When purchased at time of booking, a fee between $15 and $25 for the first checked bag and between $25 and $30 for the second checked bag will apply per person, per segment. If purchased at flight check-in, $35 for first checked bag and an additional $35 for second checked bag will apply per person, per segment. In all cases additional higher fees will apply for three or more checked bags. Bags that are "Gate Checked" will incur a $35.00 fee.
    What type of sporting equipment can I bring when I travel?
  • The following sporting equipment will be considered as an additional checked bag, fees apply:
    1. Bowling bag, including ball and shoes;
    2. Golf bag (either hooded or in a soft- or hard-sided golf bag carrying case provided by the passenger), including clubs, balls, and shoes;
    3. Rifle (unloaded and encased in a locked, hard-sided container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
    4. Shotgun (unloaded and encased in a locked, hard-sided container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm)
    5. Handgun (unloaded and encased in a locked, hard-sided container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
    6. Fishing tackle box and fishing rod, so long as the rod is encased in a cylindrical fishing rod container suitable to Carrier for withstanding normal checked baggage handling without sustaining damage to the rod;
    7. Snow ski equipment encased in a container or containers acceptable to Carrier and including no more than one (1) pair of skis or one (1) snow board, one (1) pair of ski boots, and one (1) pair of ski poles;
    8. Water ski equipment encased in a container or containers acceptable to Carrier and including no more than one (1) pair of water skis and one (1) life preserver;
    9. Boogie board;
    10. Skateboard;
    11. Archery equipment, including a bow, arrows, and an average size target (large target stands cannot be accepted), so long as the bow and arrows are encased in a container acceptable to Carrier for withstanding normal baggage handling without sustaining damage to the equipment.
    12. Scuba equipment, provided air tanks are empty and all accompanying equipment (BCD, mask, flippers, weight belt, etc.) are encased together in a container acceptable to Carrier.
    Where can I find a list of restricted items and hazardous materials?
  • The Transportation Security Administration (TSA) has an approved list of items that can be brought on board. Please contact TSA at 1-866-289-9673 or visit the TSA web site.
    Can I transport fireworks?
  • No. Fireworks are on TSA's Prohibited Items list. That list can be found online at the TSA web site.
    Can I send cargo?
  • Allegiant is not a cargo airline, will not accept cargo of any kind. All baggage must accompany a paying passenger on the flight. No baggage over 100 lbs will be accepted.
    Where should I keep my prescription drugs?
  • Allegiant highly recommends all prescription drugs travel with the individual using the container marked with the name of the person to whom they are prescribed. Although highly unlikely, should your bag not make it to the final destination, Allegiant does not want you to be without your prescription drugs.
    Can I travel with a firearm?
  • Allegiant allows firearms to be transported using the following guidelines:
    1. All customers must declare their firearm at time of check-in.
    2. Firearms and ammunition cannot be carried on-board the aircraft and are accepted in checked baggage only.
    3. All firearms must be unloaded
    4. Firearms must be in a locked case and must be able to withstand normal baggage handling without damaging the firearm or other baggage.
    5. Small-arms ammunition intended for sport or hunting are accepted only if carried in a sturdy checked bag.
    6. Ammunition must be in the manufactures original container, or equivalent fiber, wood, or metal container specifically designed to carry ammunition. This carrier must provide sufficient cartridge separation.
    7. The following are per person limitations on ammunition:
      1. No more than three hundred (300) rounds of pistol (rim fire) ammunition.
      2. No more than one hundred twenty (120) rounds of rifle (center fire) ammunition.
      3. No more than one hundred fifty (150) shotgun shells.
      4. The total gross weight of the ammunition cannot exceed eleven (11) pounds per passenger.
      5. One handgun case (with only 1 unloaded handgun inside) will be accepted for each paying passenger.
      6. One shotgun case (with maximum 2 unloaded shotguns inside) will be accepted for each paying passenger.
      7. One rifle case (with maximum 2 unloaded rifles inside) will be accepted for each paying passenger.
Customers With Disabilities (Show/Hide)
    How do I request special assistance for a disabled passenger?
  • When booking a reservation online or over the phone, a special request can be made for the passenger who is requesting special assistance. Also, please feel free to call Allegiant's Customer Care department at 1-702-505-8888 and request the assistance to be added to the reservation.
    Does Allegiant supply oxygen tanks for passenger use onboard?
  • Allegiant does not provide oxygen for passenger use onboard for passenger use. There are seven (7) types of oxygen concentrators that passengers are allowed to bring as identified in the Portable Oxygen Concentrators (POC) section below.
    To contact the Department of Transportation regarding Air Travelers with Disabilities:
  • (1) for calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1–800–778–4838 (voice) or 1–800–455–9880 (TTY),
    (2) by telephone to the Aviation Consumer Protection Division at 202–366–2220 (voice) or 202–366–0511 (TTY),
    (3) by mail to the Air Consumer Protection Division, C–75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96–432, Washington, DC 20590, and
    (4) on the Aviation Consumer Protection Division's website (http://airconsumer.ost.dot.gov).
Portable Oxygen Concentrators (POC) (Show/Hide)
  • Allegiant is not equipped to transport or provide medical oxygen or other hazardous materials and/or contained gas either in the passenger cabin or as cargo or baggage. Any customer requiring a constant supply of compressed or liquid medical oxygen cannot travel on Allegiant. If there is a question as to a customer's ability to travel the duration of a flight without the use of medical oxygen, Allegiant requires the user to have a written statement from a licensed physician to verify the customer can complete the flight safely and without the use of medical oxygen. Click here to get the Physician Consent Form template. The Physician Consent Form will only be accepted if printed on the physician's letterhead and fully completed. Liquid oxygen cannot be carried onboard any Allegiant aircraft. All units identified as Portable Oxygen Concentrators are acceptable as checked or carry-on baggage if the units fit the size limitations for under the seat or overhead stowage.
    Making Reservations:
    1. At the time the reservation is made, the customer must inform the Allegiant Reservations Agent of the intended use of the Portable Oxygen Concentrator (POC) and the model of the POC to be used.
    2. If booking through a travel agent or online, the customer should call
      1-702-505-8888 Option 2 after the reservation is made.
    At the Airport:
    1. The customer using the AirSep Freestyle, AirSep Lifestyle, DeVilbiss Healthcare’s iGo, EVO Central Air (Delphi RS-00400), Inogen One, Inogen One G2, International Biophysics Corporation’s LifeChoice, Invacare XPO2, Oxlife’s Independence Oxygen Concentrator, Respironics Evergo and Sequal
source: allegiantair.com

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