Customer of Size

* Is the Customer of Size policy unique to Allegiant? No. Other carriers have similar policies.

* What is the cost of the additional seat? If a customer purchases an additional seat upon initial booking, the second seat will be sold at the same low fare as the first seat. Pre-selected seat fees shall be waived to ensure the customer gets two seats side-by-side. A second seat may be purchased up to or on the date of travel at the lowest fare available, but all purchases are based on availability.

* How do I know if I am a customer of size? The armrest is the definitive gauge, as it serves as the boundary between seats. Customers who are unable to lower the armrest and/or compromise any portion of adjacent seat(s) should proactively book the number of seats needed during the initial booking. Allegiant seats measure 17.8" from inside of armrest to inside of armrest

* Are there other reasons to purchase additional seating? Yes. Customers wishing to secure in an aircraft seat a musical item, a child restraint device for an infant, etc., must purchase an additional ticket. However, these customers have other "options" such as holding an infant under the age of two as a lap child or placing the instrument in an overhead stowage space or in the cargo hold.

* Won't this be embarrassing to the large customer and the employee? It may be difficult to deliver and receive a sensitive message. We caution all our employees to use discretion and to alleviate confusion. We encourage our customers of size to proactively purchase additional seating, which notifies us of the unique need. Ultimately, it is the customer's responsibility to communicate with us upon the initial booking their unique seating needs so we may best serve all customers onboard.

* I am a large person and use a seatbelt extension, but I fit in one seat. Do I have to purchase two seats? Our policy does not focus on weight, and the seatbelt extension is not the determining factor. We use the ability to lower the armrests as the gauge, as the armrests are truly the definitive boundary between each seat.

* Are all overweight persons subject to the policy? Many customers may choose to use a seatbelt extension but occupy only one seat. These customers would not be asked to purchase an additional seat. If, however, a customer cannot lower the armrest and is unable to comfortably and safely travel with it in the down position, he/she will be required to purchase an additional seat.

* I'm large but can be seated with the armrest down. Aren't your employees wrong to question me? If a concern exists, we shouldn't ignore it even if it's difficult for both parties to discuss. Condoning an unsafe, cramped seating arrangement onboard our aircraft is far more inappropriate than simply questioning the customer's fit in our seats.

* Why not make your seats wider or add a few wide seats on your aircraft? Our ongoing goal is to operate a low-fare, low cost airline, and the costs of reconfiguring our fleet would be staggering and would ultimately reflect in the form of higher fares for our customers. Purchasing two seats on Allegiant is significantly less expensive than purchasing one first class seat on another airline.

* If a flight is "open," do I still need to purchase an additional seat? No, if on the day of travel we can accommodate you by having open seats we will do so at no charge. However, we have no way of knowing what the booking levels will be, if no seats are available to purchase you may be denied travel without any type of compensation.

* Why can't a large customer sit with a family member who doesn't mind being encroached upon, or a small child/person who doesn't take a full seat? If you are traveling with a travel companion who doesn't mind encroachment from the adjacent seatmate, we will allow your companion to occupy the seat adjacent to you, assuming it poses no safety concerns. We will not, however, ask other customers to give up their comfort or the full use of their seat to accommodate a customer of size.

* If a customer has broad shoulders, will he/she have to buy a second seat? Again, if a customer cannot lower the armrests, the additional seat purchase is necessary. Simply having broad shoulders would not necessarily prevent another customer from occupying adjoining seats. The upper body can be adjusted, but the portion of the body in the actual seating and armrest area doesn't have this flexibility.

* Why isn't this information on your tickets, referenced on the booking/reservations pages of your website, or questioned by your Reservations Employees? We estimate that the customer of size policy affects far less than half a percent of our customers, and ultimately, it is the responsibility of a customer with a unique and unusual need to communicate with us upfront so that we may best serve all customers onboard. We won't know of an special need unless the customer informs us.

* Can I be pre-approved as needing only one seat? Because size can fluctuate, we are unable to give blanket or pre-approved authorization.

* How will you ensure no one takes the seat beside me if I've purchased a second seat? When a second seat is purchased during the initial booking process, two seats will be pre-assigned (at no additional charge) in order to ensure the customer of size has two seats side-by-side. If a second seat is purchased on the date of travel, the agent will be unable to sell the second seat unless they can ensure two seats are available side-by-side. In the event the flight is sold out and an extra seat is unavailable, the customer of size shall be denied travel in the interest of safety.

* I'm pregnant; will I have to purchase two seats? A woman who is pregnant will not necessarily need to occupy two seats if she can lower the armrest.

* Isn't this policy discriminatory towards large customers? Allegiant does not condone discrimination in any form. We have employees and serve customers of all races, ethnicities, religions, shapes and sizes. Our mission and responsibility per our Contract of Carriage is to provide safe and comfortable air transportation for each and every customer.


www.allegiantair.com